Whether you’re outsourcing your entire IT operations or extending your support to revitalize your existing infrastructure, you’ll benefit from:

• 24/7 proactive monitoring for more immediate response
• Unlimited access to our support desk
• A live, Jersey-based technician who answers your calls
• Remote antivirus management and optional malware protection
• Frequent backups and patching for added security and performance optimization

Depending on the managed service plan you choose, support may also extend to company phones and tablets. Our most comprehensive package even includes an on-site IT engineer who can visit in person to assist with large-scale undertakings.

See the Advantages With Expertise Wave

Here’s how IT help desk outsourcing can benefit your company:

• You’ll save money:

Investing in an outsourced IT support desk eliminates all the costs associated with hiring an in-house staff, including salaries, benefits packages, taxes and payroll increases.

• IT costs become predictable:

Your IT needs will change from month to month, possibly even day to day. Outsourcing to Expertise Wave makes the cost of this uncertainty more predictable. You’ll pay a monthly flat fee — a significant benefit when you’re creating an operational budget.

• It reduces downtime:

Unplanned downtime is costly, and the effects go beyond financial — your company’s reputation is also at stake. Remote IT management means around-the-clock protection from trained specialists who can catch and mitigate issues more quickly.

• It’s easy to scale as you grow:

Outsourcing makes it easy to scale your IT operations as your business grows or your IT needs change. You can funnel the time and money you would have spent to hire internal team members into other areas of your business.

• You’ll have access to a diverse pool of specialists:

Many internal IT teams are limited, especially if you’re a small or midsized business with just a few people overseeing all of your IT needs. Expertise Wave’s diverse team of specialists have the skills, experience and expertise to handle complex IT issues quickly.

• It frees your internal IT team to focus on other projects:

Outsourcing routine and critical IT services frees your internal team up to focus on higher-priority projects, like launching new tools or systems specific to your business.

Why Choose Expertise Wave for Your Outsourced IT Support Desk?

• You’ll Get a Free Network Assessment:

Our free network assessment can give you a better understanding of your current IT health while identifying areas that can — or should — be improved. Our engineers will analyze all parts of your network, from your standard security protocols to workstations and hardware.

• Our Collaborations Save You Money:

Our partnerships with top companies like Microsoft allow us to offer the most competitive, robust outsourced help desk pricing in the area. These relationships also mean you continually benefit from the latest technology and IT solutions.

• You’ll Get Comprehensive IT Support:

If an IT issue requires third-party support, we’ll communicate directly with the vendors for you — leaving you to spend more time focusing on your business.